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WorkTango Inc. (“WorkTango”/“we”/”us”/“our”) is committed to protecting your privacy.  We make the website, https://pulse.worktango.io/ (the “Website”) available which provides employee engagement tools through an online platform (the “Platform”, collectively, the Website and Platform are the “Services”) which are intended to enable organization to solicit anonymous employee feedback. This Privacy Policy describes how we collect, store, use and distribute information about our users through the Website, Platform and Services. Any capitalized terms not defined in this document have the same meanings as they do in our Terms of Use.

Consent: By using the Website, Platform and/or our Services you consent to the use of your Personal Information as described in this Privacy Policy.  Your personal information will not be used without your consent for any purpose other than the uses described in this Privacy Policy. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies individual Users.  In other words, we don’t sell customer lists. You can withdraw your consent to our collection and use of your Personal Information at any time, but if you choose to withdraw your consent you may not be able to access or continue using the Website and/or the Services.

Collection of Information: We try to collect, use and share only as much information as is needed to let us to manage your account, provide the Services, maintain our customer/visitor lists,  respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement.  Any contact information you provide to us when you register for our Services or contact us with questions or for further information will be treated as confidential and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may share it with other third parties.

Two types of information may be collected through the Website and our Services: Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use or disclosure (sharing) of the following information, which is currently not limited by applicable privacy laws: (a) information that is publicly available, such as names, addresses, telephone numbers and electronic address when listed in a directory or made available through directory assistance; or (b) Non-Personal Information (as defined further below).

Personal Information” is personally identifiable information, such as your name, address, e-mail address, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used.  It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, you may not be able to register to use the Website or Services or use certain features of the Website or Services. We may collect Personal Information in respect of the Website or Services through registration processes; communications with you; information downloads; service use; purchases; user support; surveys you complete; and information your employer provides.

Non-Personal Information” is information of an anonymous nature, such as the domain used to access the Website or Services, and the type and version of browser or operating system being used by visitors to access the Website or Services, and Internet Protocol Addresses (IP Address) if all personal information has been removed from the IP address, Aggregate information, such as demographic statistics of our users (e.g. average age or geographical location of our users), number of visitors, what pages users access or visit, and average time spent on the Website or Services is not considered Personal Information. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is also not considered Personal Information.

Although the use of certain Non-Personal Information collected, used or disclosed through the Internet as described in this Privacy Policy is not restricted (and to the extent that it is restricted, the obligations under this Privacy Policy do not apply to such information), we provide information in this Privacy Policy about the collection of that kind of Non-Personal information in order to be transparent about the operation of the Website and Services.  Such Non-Personal Information is collected or derived by us in the course of operating this Website and our Services.  For example, our servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie (for more information, read the section on Cookies below).

Use of Information: We collect information for the following purposes:

  • Registration: In order to use the Website and access the Platform and Services, you must sign a WorkTango order form. Your registration information will not be publicly available to users of the Website, however, your name and profile picture will be visible to other Administrators.
  • Information Sharing between Users. Users of the Services can create, send and complete employee feedback surveys. Survey details and results are made available to all Administrators. Where surveys are stated to be anonymous, WorkTango uses reasonable efforts to ensure the anonymity of results, but cannot guarantee such anonymity.
  • Transactional Notifications: We provide notifications for certain activities relating to your use of our Services unless if you have indicated you do not wish to receive emails from us. However, we may still send you notices of any updates to our Terms of Service or Privacy Policy even if you have indicated you do not wish to receive emails from us.
  • Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products, services and promotional offers, including any premium services we may offer in the future.  You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting us at support@worktango.io
  • Statistics: We also collect statistics about use of the Services for analytics purposes, including predictive analytics. Aggregate statistics that do not personally identify an individual user will be kept by us and such aggregate statistics may be made available to other members or third parties.
  • Services, Reporting and Analytics: A key feature of the service is to provide analytics and reporting to employers related to employee engagement. We use your personal information in order to provide this service to your employer, and we use reasonable efforts to ensure that identifying details about you are not communicated to your employer unless otherwise expressly stated in the survey. All survey results, reporting, analytics is made available to users (including employers) with the appropriate system roles.  Survey participants may also have access to aggregate reporting if an Administrator configures the survey to allow such information to be displayed at the end of a survey.
  • System Logs & Cookies: Cookies are used by us to track traffic on the Website and to track what content or features of the Website, Platform and Services are being used by Users. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. The Website uses cookies to help it compile aggregate statistics about usage of this Website, such as how many users visit the Website, how long users spend viewing the Website, how long users are logged into their account and what pages are viewed most often. This information is used to improve the content of the Website. You can set your browser to notify you when you are sent a cookie.  This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website or Services.

Your IP address is reported by your web browser whenever you visit a page on the Website.  This information is recorded together with your registration information on our databases.

If we plan to use your Personal Information in future for any reason or purpose not listed above, we will only do so after informing you by updating this Privacy Policy.  See the section of this Privacy Policy entitled ‘Amendment of this Policy’ below.

Disclosures & Transfers:  We have put in place contractual and other organizational safeguards with our agents and subcontractors (see further below) to ensure a proper level of protection of your Personal Information (see further Security below).  In addition to those measures, we will not share or transfer your Personal Information to third parties without your permission, except in the ways we have described in this Privacy Policy (see further Important Exceptions below).

As of the date of this Privacy Policy, we share Personal Information about you in respect of the Website or Services only with our service providers and partners which include website hosting, cloud service providers, data analytics providers, natural language processing software, email marketing providers and payment processors.  We use AWS servers based in the country identified in your Company’s Master Services Agreementand accordingly, your Personal Information may be available to governments of any nation under a lawful order, regardless of the safeguards we have put in place to protect your Personal Information.

From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services. Any third parties we employ to help us improve the Website and/or Services will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose than the improvement of the Website and/or Services.

Important Exceptions: We may share your information with our sub-processors whose services we use in providing and supporting our services and products. We may share survey responses of employees with third parties where so directed by the employer who engaged our services, but in such case will require that such third party not use that information to identify any employee or associate responses with any employee. We may share your Personal Information to third parties without your consent if we have reason to believe that sharing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website or Service users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities.  We may disclose Personal Information when we believe in good faith that such disclosure is necessary to comply with the law.

We may also disclose your Personal Information in connection with a major change to our business organization, including a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same.  If that happens, the information disclosed will continue to be used for the purposes outlined by this Privacy Policy by the entity acquiring the information.

Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment.  We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have put in place procedures designed to limit the sharing of your Personal Information to only such staff as are reasonably necessary to carry out the purposes we have told you about in this Privacy Policy and the Terms of Use.

You are responsible for helping to protect the security of your Personal Information.  For instance, never give out your email account information or your password for the Services to third parties.

Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.  We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time.  If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page https://app.worktango.io Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective thirty (30) days from their posting on the Website.  Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you.  The date on which the latest update was made is indicated at the bottom of this document.  We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes.  Your continued use of the Website and Services signifies your acceptance of any changes.

Access and Accuracy: You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected about you and to have a general account of how we have used that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you, for example if the information also contains information about another User.  In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate.  As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information.  Having accurate Personal Information about you enables us to give you the best possible service.

Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number.  If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: support@worktango.io


Last Updated: Feb 27, 2020