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Founded in 1904, Rexall is a leading Canadian-based retail pharmacy chain. Headquartered in Mississauga, Ontario with over 470 locations and 6000+ employees, Rexall is the second-largest retail pharmacy company in Canada.

Challenge 

Rexall wanted to expand on its employee engagement strategy to encompass more business operations and move towards an active listening strategy.  They needed an employee engagement vendor that was adaptable, responsive, offered data and analytics, and made it easy for leaders to take action

Goals 

Rexall wanted their employee engagement strategy to:

  • Encompass more business operations
  • Support a comprehensive active listening strategy
  • Allow Leaders to dig deeper into employee responses to guide future decisions/actions
  • Take their HR people strategy to the next level
Results 
  • Increased Engagement and employee Net Promoter Score metrics
  • Expanded their employee voice initiatives to encompass more of the employee lifecycle
  • Supported leader action across the business with Action Plans that ensured positive change as a result of survey feedback