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Measuring What Matters: Understanding the Science and Craft of the Human Capital Value Chain

Organizations often invest in their workforce expecting significant returns in the form of customer and financial value. However, the key mechanisms linking human capital investments with these outcomes are not commonly understood. This session is aimed at helping human resource (HR) and line leaders understand the science behind the human capital investment to business performance link and provide key insights on putting this knowledge to use in measuring and managing these strategic linkages.

This session will help answer two key questions: How does investing in people help organizations create high levels of organizational performance? and How do you create a measurement system to track and manage key people- and performance metrics?

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Presenter Bios

Mahesh Subramony Ph.D.
Mahesh Subramony Ph.D.

Mahesh Subramony (Ph.D. in Industrial-Organizational Psychology, Central Michigan University) is a professor of management and the director of the Center for Human Capital and Leadership at Northern Illinois University. His research is shaped by practical problems faced by organizations such as talent retention, D&I implementation, and the performance/well-being of frontline service workers. Mahesh has provided analytics consulting to several organizations including the Follett Higher Education Group, Manpower Corporation, and the Society for Human Resource Management (SHRM); participated as a board member of the Service Council, and affiliate faculty at Arizona State University’s Center for Services Leadership; and routinely conduct practitioner-oriented workshops on various talent- and service-related topics. His research has been published in reputed academic publications including the Academy of Management Journal, Academy of Management Perspectives, Journal of Applied Psychology, and Human Resource Management. He is an associate editor for the Journal of Service Management, and the Journal of Business Research.

Rob Catalano
Rob

Rob is the Chief Engagement Officer at WorkTango and has spent the last 17 years consulting companies on employee engagement while building HR technology and advisory companies. He is the Canadian Chairperson for The Enterprise Engagement Alliance, with a mandate to lead and help educate corporate, government and not-for-profit management on a formal process for implementing engagement across the enterprise community.  He is active in the Engage for Success movement, focused on raising the profile of the impact of employee engagement on employee and business success, and he was named one of the 100 Top Global Employee Engagement Influencers in 2019. He is an avid hockey and volleyball player, traveller, used to play guitar in a metal band, and in his own terms a ‘pointaholic’ – he collects loyalty points for everything and anything! You can reach him at rob@worktango.com or @RobCatalano on twitter.